Available for opportunities

Hello, I'm Yazan Alkurdi

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Customer Experience Specialist with deep technical acumen and 6+ years of experience in driving loyalty and operational excellence. Leverages a robust IT background to master Strategic Prompt Engineering, AI persona design, and workflow automation.

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Yazan Alkurdi - Profile Picture

About Me

A results-driven Customer Experience Manager with a unique blend of technical expertise and people-centric leadership. I specialize in bridging the gap between complex AI systems and human-centric service delivery.

My journey began in technical support and network administration, giving me a deep understanding of systems and infrastructure. Today, I leverage that foundation to design intelligent automation workflows, train AI personas, and build CX strategies that actually work.

AI-First Mindset

Strategic prompt engineering and LLM integration

Team Builder

Coaching and upskilling cross-functional teams

Data-Driven

Analytics-backed decision making

Technical & AI Skills

AI & Prompt Engineering

Persona Design, Tone of Voice Tuning, LLM Logic.

Management

Team Training, Coaching, Workflow Optimization.

CX & Operations

Customer Journey Mapping, Proactive Support, Retention Strategies.

Technical

CRM Tools, Data Analysis, Troubleshooting, Network Admin.

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Years Experience
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Response Time Reduction %
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Countries Worked In
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Professional Path

Customer Care Supervisor

Spacetoon | Dubai, UAE

02/2025 - Present
  • Designed on-brand AI personas and tone using Strategic Prompt Engineering.
  • Cut response times by 30% via workflow optimization and AI-augmented team training.
  • Boosted retention by identifying and fixing customer journey pain points early.
AI & LLMs Team Leadership CX Strategy

Operations Manager

Sooq Algamer | Saudi Arabia

2024 - 2025
  • Established core customer service policies and operational protocols.
  • Analyzed performance data to optimize daily operations and team efficiency.
Operations Data Analytics Protocol Design

Senior Tech Support & Sales Data Analyst

Choco jail | Egypt

2023 - 2024
  • Analyzed sales data to identify growth opportunities and revenue strategies.
  • Prepared strategic performance reports to guide decision-making.
Sales Analysis IT Support Strategic Reporting

Senior Technical Support Specialist

Anas Al Demeshky | Egypt

2021 - 2024
  • Managed network infrastructure and POS systems for stability.
  • Executed technical setups for new branch openings.
Network Admin POS Systems Hardware Setup

Technical Support Specialist

Sama | Jordan

2020 - 2023
  • Delivered remote training and technical support for software optimization.
  • Troubleshot network and database configurations for smooth operations.
Remote Support Database Config Software Training

Customer Service Representative

GamePower7 | Syria

2018 - 2023
  • Managed online communities to ensure operational efficiency.
  • Administered forums and social channels, fostering user loyalty.
Community Mgt User Loyalty Social Channels

Education

2014 - 2019

Computer Technology Engineering

Faculty of Applied Science - Damascus University

Certificates & Trainings

Prompt Engineering Specialization

DeepLearning.AI

AI for Everyone

Coursera / Andrew Ng

Customer Experience Management

Professional Certification

Data Analysis & Visualization

Technical Training

AI & Automation Projects

AI Support Logic

Defined conversational flows and personas, reducing repetitive inquiries by 40%.

Internal Knowledge Assistant

Orchestrated a Custom GPT for Spacetoon staff to speed up ticket resolution.

Workflow Automation

Redesigned processes to minimize manual tasks and focus on high-value support.

Get in Touch

Always ready to discuss technical challenges and CX solutions.

Email Me

hi@yazan.bio

WhatsApp

+963 938 571 584

LinkedIn

Yazan Alkurdi