Customer Experience Specialist with deep technical acumen and 6+ years of experience in driving loyalty and operational excellence. Leverages a robust IT background to master Strategic Prompt Engineering, AI persona design, and workflow automation.
Persona Design, Tone of Voice Tuning, LLM Logic.
Team Training, Coaching, Workflow Optimization.
Customer Journey Mapping, Proactive Support, Retention Strategies.
CRM Tools, Data Analysis, Troubleshooting, Network Admin.
Defined conversational flows and personas, reducing repetitive inquiries by 40%.
Orchestrated a Custom GPT for Spacetoon staff to speed up ticket resolution.
Redesigned processes to minimize manual tasks and focus on high-value support.
Always ready to discuss technical challenges and CX solutions.